Showing posts with label Social Media. Show all posts
Showing posts with label Social Media. Show all posts

Monday, April 9

The Ignorables


I've heard Pixar are making a new animation next year called 'The Ignorables', it's about a bunch of SMB's who have failed to grasp the basic concepts of Social Media, and who keep pumping out content so bland it makes them totally ignorable to their market.

It sounds really great, there's one company that doesn't even know that they're being ignored and continue to hammer their pointless message into the same pool of oblivious people, without ever recording how effective this is. It's like watching a bee smashing its face into the window over and over again as it tries to escape your house.

OK, assuming that you have 1000 followers on Twitter, this does not mean 1000 people are reading your message, it's just nothing like the case, although having said that my wife does treat her Twitter Stream like it's her email, and read everything that's on it every evening. (I've tried to tell her). It's impossible to say how many people are ignoring your messages but it's likely to be more than the people actually reading it. 

The same goes for Facebook, your Like count could be massive, but you don't know how many of those people have Unsubscribed to your posts. Let's be honest here, we've all followed a friends company, and then hid their feed once it started to get too busy. I know people have hidden the Citizen feed, once I posted a blog that mentioned a load of my friends, and none of them commented, but hey, I don't mind. There's not even a tear in my eye, it's just a bloody eye lash...

The big message of the Pixar movie is not to rest on your numbers, Social Media is no longer (it probably never was) a land grabbing numbers game. Nobody cares if you've got 10,000 Likes, you bought off FiveSquids, and out of the 20 real people in there, they all hid you, it means nothing to have 500 Followers on Twitter that ignore your Tweets. What you're looking for is small numbers of interested and relevant followers, focussed clusters of Likes from people relevant to your service that together give you a pool of real relevant contacts.

The Ignorables are making it harder for the rest of us, if they understood the importance of focus, there'd be more time, more focus and more clicks to go round for those who need and deserve them, and the people with really creative energy wouldn't have to shout to loud to get heard.




Or call 07738 175 614

Monday, April 2

Signature 'Penis Style'


Draw Something has breathed new life into what was a rapidly dying art form, that of the hand drawn penis.

Over the years we've all scribbled them into text books, scratched them into desks and drawn them on one another's foreheads, but in this new internet age, it's becoming increasingly hard to find a school boy with a decent signature 'Penis Style', and that's very sad.

Draw Something has over 10 million players generating 3000 drawings a second, and not all of them have cocks in them, (although I estimate 1 in every 3 has). The company behind the app are said to be making around $250k a day from the numerous revenue streams built into the game, and there's even a rumour it might be turned into a game show.

So how did Draw Something go from a standing start to a company that just sold for $200m? Yeah like I'm going to answer that, of course I have no idea, it's a combination of a brilliant idea and an excellent piece of design execution, but one of the unsung factors in it's success is it's Social Integration, in particular it's Facebook Log In.

Logging in via Facebook is a simple and effective way for new start ups to hit 1000's of potential users, it's being used increasingly and to magnificent effect, look at Pinterest, things can happen so quickly now that brands can tap in to new markets and the friends of those new markets, just by offering them the convenience of using their Facebook log in. It's great for both sides, the user doesn't have to bother inputting their details all over again, and the Brand gets instant exposure via your timeline.

Draw Something takes this one step further, and purposely misses out on key applications within the app, for example there's no function to chat to players, so I've played games where messages about the drawings have been sent through Facebook, as you're already logged in, it's no hassle. Brilliant thinking, and positively viral in the buzz that creates. There's plans to take this one step further, and with the next update you'll be able to share drawings onto your wall, so you can expect a swath of obscene drawings on your wall within the next few months.

The pace of the online industry is now so ferocious there's a new phenomenon every month, and keeping up is becoming as difficult as trying to figure out how to fit Pinterest into your life. Ideas will come and go, but don't lose sight of what's making all of this happen, and that's Facebook, it's becoming a launch pad for anything that's hip, and embedding itself in everyone's lives and the keystone to every new start up's launch strategy, it's turning itself into the Internet, and without it we might never have given our children a second chance to develop their own signature 'Penis Style'.



Or call 07738 175 614

Monday, March 26

Do you put your chocolate in the fridge?


Every Social Media book I've read this year is super keen to stress how important 'good content' is, and they all resist trying to explain what actually makes good content, in doing so they end up preaching to the converted, after all does anybody actually go out of their way to put bad content on their Social Media strategy?

In principal of course they're right. good content has to be the driving force behind all of your social media, successful engagement with your customers doesn't happen by bombarding them with product information, deals and idle boasts about how amazing you are, it comes from stories, in which customers can react, find themselves, and comment on.

Here's what I mean, I've got 2 Facebook accounts, my personal and my Citizen Page, comparing the numbers on this, I have over 700 Likes for Citizen and around 300 Friends on my personal account, but activity levels on my personal account exceed the Citizen page probably 10-fold. Here's an example;

Recently I posted a great logo I did for Colour Films, and managed to get about 2 'Likes' and no 2 comments out of it, now compare this to a question I asked about 'chocolate being refrigerated' that got over 20 comments and a bunch of 'Likes'. What this demonstrates is people don't care about how great you are, but they are comfortable engaging in something they've got an opinion on. If I'd have posted the logo with a question 'just created this, do you like it' it probably would have had more traction than just bragging about how good I thought it was.

Pretty basic stuff I know! Ask your audience question, that's Social Media 1.0, but what's interesting is how this demonstrates that it's essential for brands to appear human. People don't want to comment on or talk to a brand page that has no personality, that is all about the work, and that doesn't have the time to engage people in off topic and seemingly trivial subject matter. Why should they? There's nothing in it for them, people have more choices and less time than ever before, so don't cry if they don't give a shit how good your logo is and they'd much rather watch a monkey going backwards on a pig.

The creation of good content is a mystery, it can't be identified in a way you explain, it's about so many different factors. It's about responding to events, posting at the right time of day, reacting to arguments, being flippant, being reactionary, being stupid or opinionated and just not sounding like a made-up idea, of what you think your customers perceive as 'professional'.

Brand pages need to be about the people that run them, increasingly I'm considering just being my brand page, why should they be separate things? I 'am' what I do, and admittedly I'm not sure I want my customers to see all of the photos of me on Facebook, but more importantly, I do want my brand to be a living breathing thing, something with stories and something that people want to have in their lives. If you do this right it doesn't matter what your product or service is,, forget about selling all the time, make connections that people can carry with them, refer, develop and eventually use.

Now, I always put all my chocolate in the fridge, how about you?




Or call 07738 175 614

Monday, February 20

The Inside Underground: The Future of Music Marketing.


Recently I conducted a Q&A for the Access to Music course, we focussed on Social Media, and Marketing, it was a pretty lively session and the students seemed engaged, and had a lot of questions which highlighted a slight shift Social Marketing, and threw up some interesting ideas and concepts that I'd like to talk about.

An artist accepting that they're a commodity, and offering a targeted market product is a dangerous and repulsive concept. It's always been safer and cooler for artists to ignore this, and let the record company deal with it, but increasingly that isn't possible, for a start there probably isn't a the record company support there, and if there is, there certainly aren't the budgets in place there use to be.

What's happening today is artists rebadging the concept of marketing and making this corporate activity more socially acceptable, and this is happening through Social Media. In spaces like Facebook, Tumblr and Twitter bands are happy to talk about themselves and their music, knowing that this distribution of energy will generate new fans to their music naturally. It's easier to control this engagement and it doesn't feel like a corporate activity, but honestly it is, and it works in exactly the same way as a big corporation selling a product.

Finding a Social Audience for a band starts with remarkable content, there's no audience for shit music, except in Germany (that's not true, I don't even know what it means). With a good product in place you have the foundations for a simple effective Social Strategy that can drive people to you. I was asked in my session how somebody who writes from a darker place that's reflective of their neurosis is going to suddenly start Tweeting and Blogging about bight, happy issues to draw people in, but they're really missing the point of the communication. If your music is centered in a certain place, then it's only going to be engaging to people from a similar mindset, and they would be drawn in by a Social Strategy that is reflective of that way of life. Like everything it's about being yourself and hoping there's other people like you, because how ever large or small that group is, it always exists and this defines your market, and ultimately your success.

In the past the size of your potential market made a huge difference to how likely you were to forge a career, Swedish Doom House for example has a relatively small market, and is unlikely to attract record company investment. With social empowerment, coupled with the repositioning of the ideas behind the activity mean that bands can do more to self serve their product and reach their potential audience quicker, than just playing live up and down the country in the vein hope of playing to someone that gets them. In principal it could mean bands would be more selective about their shows, and the shows they do have could be communicated directly to an engaged audience and ultimately be more successful.

That's said, it's really important for bands to understand these techniques and actually do the groundwork themselves, because leaving an intern at the record company to tweet for you will probably lead to the kind of contrived messages Lana Del Ray posted proclaiming herself to be a 'Gangster Nancy Sinatra', and a disingenuous strategy is worse than no social strategy at all.

For me the really interesting question this brings up is the possibility of bands never playing live, to actually be in a successful band that only exists digitally and never ventures out of their home studio.

Bands will slog their guts out touring with other bands and playing anywhere that will put them on in the hope of exposing themselves to wider audience, but that seems fruitless in comparison to being in a band that sounds like 'Sleigh Bells', finding their Titter account, following everyone that follows them and pushing your music directly to people you know are going to be interested. Reaching a wider audience is now literally that easy, and with dedication and a strategy can be easily achieved.

Obviously what this doesn't consider is the fact bands love playing live, and everything that goes with that experience from the sticky stages to the showing-off, and that's never going to change, but what it opens up is exposure for the bands that can't get out, or don't want to. For every 100 bands desperate to set foot on the stage, there has to be 10 that just aren't interested, and this presents them a world of possibilities, and could spawn an Inside Underground scene of unseen heroes.

In broad terms vinyl was the first to go, then cassettes then CDs quickly died, and the music video followed it, then the record companies all withered away, until then live music seemingly saved the day, but when the greed creeps in, and the venues became all powerful, what if they died too? What if all we were left with were artists recording songs directly for people who liked them, in a way that's almost primeval, a return to the very basic concepts of music, devoid of gimmickry, the clutter of marketing and the fog of hype. Sounds amazing to me.


If you'd like to speak to Citizen about your Social Strategy please get in touch for a free consultation.


Monday, January 9

Stop worrying about 1984, it's over...



People think they hate adverts, they think they hate being marketed too, and that all promotions are evil ways of trying to suck some money out of their wallet. They think this, until they see an advert that appeals to them and makes them spend some money, then after that, they hate adverts again. 

This is how our generation is, we're all about skipping the ads on Sky Planner, ignoring them in magazines and moaning about them on websites, 
What if every advert was directly for you, what if you'd grown up in a world where advertisers only bothered you when they had something you wanted, at the price you wanted to pay for it? Then advertising isn't annoying, it's helpful. Well, this is the world we live in today, and until we stop being scared of a faux 'Big Brother Society,' and stop worrying that someone is going to download our saved games on Grand Theft Auto and a million photos of us in the pub, then our generation is never going to get there. We've got to be flexible on what we consider to be 'Orwellian Measures' and accept that fewer, more relevant messages is far more acceptable than a thousand irrelevant ones.
Web and mobile Location Services are the key to this. The kids growing up now think nothing of broadcasting their location every minute of the day on sites like Facebook and Foursquare, but us grown ups snigger at them for thinking 1984 was just a year Band Aid happened, they don't understand the dangers of people knowing where they area all the time, back in our day nobody knew where we were, and obviously that was much safer!
As ever the kids are alright, they're the ones accepting this, without knowing why they need to hide themselves all the time, or without understanding the social pressure to fear corporations and data collection, they are in fact freeing themselves from an old, crippling school of thought that opens up endless opportunity, and potentially declutters their lives from pointless communications.
Of course I don't want to publish my PIN code on Facebook and I don't want people to know when I'm doing a poo, but that's not how these things are set up, they're built with care and security and we have to trust them. Ultimately that's easier if you have nothing to hide, but Location Services aren't there to catch people out, they're there for a new generation of Nano-Targeted advertising, they're there so when you breakdown you get an advert for the AA, when you're having a party you know where to get a cake, and they're there to free you from the DFS Bank Holiday sale advert where everyone's laying on an unmade bed - unless you want a bed of course.
The youth are never wrong about these things, just like they were about The Beatles, Punk Rock and Wham Bars, they know how to live in their times. They'll laugh at us in 40 years as we cower away in an old people's home paranoid the government is spying on our phone, then they'll take us to the toilet and post on Facebook we're doing a poo, so you see, we can never win.



Or call 07738 175 614

Tuesday, January 3

2012 Let's Make This Happen...


My office was never this cold, it really wasn't this is disgusting, why did I sit here in the cold, typing stuff, when I could be playing Hungry Hippos (with Maltesers) by the fire.

So far 2012 has been boring, no uprising, riots, overdoses or choirs made up of soldiers wives, so let's make some predictions for 2012...

1. People will get bored of Facebook changing all the time.

Timeline launches on the 9th Jan, and it's a pretty big step forward, it breaks down your whole life into a time line of Facebook events (actually quite a depressing thought), starting from your birth, then skipping to when you joined Facebook and then running through all the events from there.

I don't know about you, but recently I've been a bit frustrated with Facebook, and left with a feeling I'm not as involved with friends posts as I used to be, it seems to have become a little too insular, and I think this is a result of it worrying too much about Google+ 's USP of exclusivity. Which brings us onto our next point...

2. Social Exclusivity


Google+ started this, and Facebook has also developed the way it works to incorporate it. This is all happening because the rate people are gathering friends across all platforms, in about 15 years time everyone will be connected to everyone, and then everything is ruined. Advertising becomes less targeted, messages become diluted and communication is back to being 'mass', and loses it's 'Nano' appeal.

Earlier this year asked this question to Dave Kerpen and he told me that these sites are dealing with this by forcing people to group their contacts, and target their messages more directly to those groups. You can see this happening across the platforms, but if it's going to work, the algorithms that make these calculations for you, (especially on Facebook) have got to get more intelligent.


3. Some Famous People will Die


I've been thinking about this a lot, but here's the official Deathlist 2012.

4. BandApp Will Be Huge


There's a new app coming for Bands, it's been around of 2 years, but it's being rebuilt, rebranded and relaunched, and Citizen are at the heart of this new initiative. Citizen, along side Colin Hayward of Monogram Digital have just signed an 18 Month deal to be part of the team that makes this App, the biggest distribution aid for unsigned Bands. I'll keep you posted on this.



What do you think's going to happen, get you predictions in now before they happen.


Or call 07738 175 614

Wednesday, December 14

Project of the year...


It's been a busy year for me, I've worked on loads of different things for a whole host of different clients, but one project stood out for me, and that was the relaunching of the Torygraph.

I've already written about this in a previous post, but in the interests of wrapping things up as the year ends, it's worth another mention. The site is brilliant, running since 2009 and has an archive you would not believe, actually take a minute here and check it out.....


See what I mean? Amazing, and this was all hidden away on a Tumblr site, getting about 30 hits a day, when we saw it and the potential we instantly knew what needed to be done. We relocated the site to a Wordpress site, and set up a suite of social media channels to exploit the content and reach a whole new audience.

The results were amazing, using Twitter we managed to crash the site in the first week as Telegraph journalists started to pass the link around. Once we'd upgraded the server and launched the Facebook advertising we started to see a steady flow of traffic and the realisation of the strategy had started to pay off.

The two hooded manics behind the site were great to work with, giving us a free reign over the planning and development and continuously keeping the site up to date with new content, which is a daily job.

The project bought with it a steep learning curve, and an opportunity to put into practice a lot of the theories that a everywhere in this Social Market age, it's meant we can now confidentially go to clients and offer this as a service. It's a great project to be involved in and has help Citizen to grow this year.



Or call 07738 175 614

Friday, December 2

Simple Social Strategy: Linked In


I've read several explanations of Linked In, they always go;

If Facebook is you at a crazy party, and Twitter is you running around in the street in your pants shouting through a Megaphone, then LinkedIn is you, at your day job, behind a desk, with a tie and sock braces on... Personally I like to think that if Facebook is you at a crazy party, and Twitter is you running around in the street in your pants shouting through a Megaphone, then LinkedIn is you, at your day job, behind a desk, with a tie and sock braces on.

LinkedIn For Professionals

LinkedIn I suppose is a professional network, what really started as an online CV and resumé has now become a professional networking group, linking you with people you've worked with, for and arranging potential contacts through shared industries and colleagues.

With a potential pool of 100Million contacts, LinkedIn is like being at the world's worst, or best Morning Coffee Networking group, depending on how you like those thing. Personally I've never gone to one as the idea of a room full of strangers dressed in suits scares me, I'd rather die than stand in a room with 100 Million of them. So that's the great thing about LinkedIn, from the comfort of your desk, you can reach out, and discover new like minded professional for a chat or second opinion, or hit up new contacts and point them to your LinkedIn Company page.

LinkedIn is a little more complicated than Facebook and Twitter but it's relatively easy to set up a profile and get your experience and company details on there. The basic account is free and this will give you more than enough usability to start with, upgrading gives you access to directly contacting contacts, but really it's something you don't need when you first set up.

Like Facebook and Twitter, it's not going to work for you if you just use it as a noticeboard, you need to make everything engaging, from your profile to your status updates, you need to supply your profile with real and meaningful content, join groups based on your profession, and contribute insightful and helpful information to these. It's the same old story, be interesting, clever and helpful and you'll build a nice group of valuable contacts. Be a boring arsehole, and you'll probably end up with a contact list of boring arseholes.

Unlike Facebook, you can see the people who have been looking at your profile, which is interesting, for example I can see that you've looked at my profile everyday for the last 6 weeks, no wait that's a just a bit weird.



QUICK TIP: This might not work forever, so get in there quickly, but if you download the app for iPhone, go to the 'People You May Know' tab, and you can quickly invite anyone in that list to become a Contact. This seems to negate the need to have some connection with them you need to link on the main site.



Please get in touch to talk through your Social Media Strategy ask any questions and see what Citizen can do for you.



Or call 07738 175 614

Wednesday, November 30

Simple Social Strategy: Twitter


If Facebook is an Oil Tanker, then Twitter is a speedboat (Sorry to mix my analogies, after this), this is Microblogging in the extreme, it's limited character count and instantaneous swirling, continuious stream of messages mean it's perfectly suited to customer service, consumer insight, real-time communication and utter bullshit/bollox.


Tweet, Tweet

Twitter was born in 2006, and quickly swept up 200 million addicted tweeters, loads of celebrities, loads of fake celebrities, but more importantly loads and loads of real people, and real customers.

Twitter is the second pillar of your Social Media Strategy, and you have to be prepared to integrate it into your life, Twitter isn't something you assign 30 minutes at the end of your working day to, Twitter is for your mini-down-times, so when a document is PDFing, you're on the train, the toilet or just waiting around in cafe, it's something that you have to bring into your life, and make second nature to your communications.

The starting point for any user is to populate their account, and then find a few people to follow, generally the more people you follow, the more followers you'll scoop back up, but, you can end up with a pretty naff and spammy feed if you just chase the numbers like this. You want a follower base of genuinely interesting and connected people, because if someone likes your message and retweets it, you potentially have a huge audience.

The slow and correct way to build your followers is to make yourself valuable, to be interesting, ask questions and engage people. So instead of saying 'We've just posted a new blog about Chips', say 'I freaking love Chips, doesn't anybody here not love Chips?', Chips are pretty amazing, I can't recommend blogging about Chips highly enough.

Be aware that it will take time, I've been on the site for 2 years now, and posted over 2000 comments (ALL HILARIOUS), and I'm close to 600 followers, so don't expect over night success, unless you're really funny, or you keep pointing nude pictures of yourself (and you're hot).

There's 3 types of messages, General Updates, which are you comments, Retweets, which is where people take your comment and post it to their followers, and Direct  Messages, which are private email messages and all of these are restricted to 140 characters, Twitter will Auto Shorten links saving you valuable character space.

A good practice to get into is to look for your product or company name by using TwitterSearch find what people are saying about you and respond, follow and retweet the ones you like, this kind of direct contact with your customers is what Twitter is all about, a good example of this was demonstrated in my recent VistaPrint debacle.

It's said that it takes about 2 weeks to get to grips with Twitter, it's really important that you download it for your smartphone and use this access to widen your social standing, every positive message you get out into the world about your company is going to raise your profile, no matter haw many followers you have. Twitter gives you a megaphone to tell everyone how great you are, just make sure you point it in the right direction, if you haven't already, get online now and give it a try.




QUICK TIP: If you put #in at the end of your Tweets, they'll post onto LinkedIn as well, can't hurt right?


Please get in touch to talk through your Social Media Strategy ask any questions and see what Citizen can do for you.



Or call 07738 175 614

Monday, November 28

Simple Social Strategy: Facebook


If you have an idea in your head, it's not really worth anything unless someone else hears it, the challenge you have is, to get this message into the minds of as many people as possible, today there are a thousand ways to do this, but where do you start? Teletext, Post-It-notes, PENS! What about branded pens? No, they're all stupid ideas.

I always advise clients to set up 3 basic things to ensure they've got a good Social Strategy foundation, this week I'll take you through some very basic ideas around the 3 main Social Media sites Facebook, Twitter and Linked In, I'm going to start with Facebook, and point out some very basic reasons why you need to be represented.



Facebook Vs The World


With 600 Million users and growing, the worldwide take-over of Facebook is kind of half way over, if you're not represented as a business then you really need to drag your sorry arse into 2011. Facebook isn't a fad, it's not just used by children and it's not just somewhere to waste time (although it's really good to look at people you don't really know from the offices' photos). It's fastest growing demographic is those twenty-five years and over and it's said that in 2011 over one-quarter of all internet page views were on Facebook.com. It's a face as massive as Lovejoy's, so why should you get on it?

Let's start with The Like button, this button essentially 'Likes' your site from another profile. Currently Facebook is registering over a BILLION Likes a day. If you don't know, then this is why the Like button is so powerful;

Once a user 'Likes' your page, the status 'Ben Brown Likes Peartree Productions' appears on BB's profile, now the average user has 140 Friends, so this message is potentially exposed to 140 people, if it catches the eye of say, Karen Brown (his nosey wife), she checks it's not pornography, and finds she likes it too, then you can see this message is exposed to another group of potential customers. Very basically, you can see how the exposure of a message is exponentially growing with each contact, and the potential is endless.

Another example I like is how I've used Facebook to find a good local mechanic to service my car. Previously when looking for a garage I've searched Google, obviously it's great for finding a list of thousands of mechanics, and with a little tweaking I can localise this search, and find one close to me. That's really helpful, but what I don't know, is which of these are any good. A fact proven to me when last time I took my car to a backstreet garage. When I returned the 'child' on reception hadn't booked the car in, so I  waited an hour for the work to be done, and finally drove it away only to find it had a nail hammered into the tyre. Obviously I was too scared to take it back.

What Facebook offers by categorising it's Business Pages is a similar but much more effective version of Google and other listing services. Now I can search for a garage directly on Facebook, these results will be localised to me, and most importantly I can see which of these my friends have 'Liked' so I'll know straight away which ones are good. This directory searching of Facebook is becoming more and more commonplace as people are looking for personal recommendations and more reliable companies in these difficult economical times.

These very basic ideas give you a little insight into why presence on Facebook is pretty much essential, and something that's as important to building your Corporate web page, indeed it may be more important, and some companies are actually moving away from corporate sites and focussing their online strategy entirely towards their Facebook page.

Now excuse me someone I went to school with has just painted their front room and posted some pictures, and I really want to see if I can make out what DVD's they've got in the background.


QUICK TIP: Make sure you change your Facebook Profile URL, so you can have a nice neat address like Facebook.com/citizenstudios




Please get in touch to talk through your Social Media Strategy ask any questions and see what Citizen can do for you.




Or call 07738 175 614

Wednesday, November 23

Head On: Dealing With Your Problems Publicly.


Earlier last week I ordered some temporary business cards as my mobile number changed to 07738 175 614, this of course meant I had to order some new cards, I decided to get some temporary cards, and looked for the cheapest option. Vista Print were offering 250 for £4, sounds like a good deal right?

...and I like any letter or email that contains this next phrase...

So imagine my surprise, when I added the cheap option of Reverse Printing, and the total came to £42. Well dear reader, I was appalled, and being Lion Hearted immediately tweeted my disgust, non-directly on Twitter, being careful not to hash-tag them in, and hurt anyone's feelings.

An hour later, the bastards got me, and guess what, they offered to rectify my complaint. As things stand I'm too embarrassed to take them up on their offer, but this is a monumentally magnificent example of using Social Media in your customer service.

Instead of burying their head and hoping I go away, they're publicly showing themselves to care about my issues, and by seeking me out through a 'Google Alert' they look like they care about what people are saying about them and they want to fix issues. Also this strategy runs the risk of giving my complaint more exposure, but worth that risk as it demonstrates their concerns.

This is a very modern approach to customer service, it's the only way to do things when everyone is so vocal these days, and, yes something we can help you with at Citizen. Give us a call to talk about setting up alerts, and Twitter Searches, and building that into part of your Social Media Strategy for 2012.

I have to admit, I'm a little bit worried about what they're going to think of this post when their alerts pick it up, maybe they'll retweet it, but for the record I'm sorry, I know some of it was VAT and postage, I may have overreacted.

--

Addition.

So the cards turned up and I wasn't happy with them, in fact I binned them immediately. I think there's a problem with these automated systems, there's nobody on the press quality checking them, they were a weird size, the artwork was aligned to the right, and the print was really washy. Some of those things might have been my fault, but I was still furious.

So again, like the big man, I took my rage to Twitter, and within 20 minutes Vista Print had responded, and issued me a full refund! You have to say that's amazing. It doesn't help the fact I've got a meeting tomorrow with no business cards though does it?


Or call 07738 175 614

Friday, November 11

A Social Media Model for Imperial Recruitment




I found the above in my head whilst I had a headache. For a while I've been trying to create a diagram to show how a simple Social Media model might work, but it was as dry as a nat's chuff. Then for some reason when I broke it down into the Imperial arsenal it seemed to be quite a neat fit.

I think we need to start at the Death Star. This is the hub of your company, it needs to hold all of your services, case studies... you know what a Corporate Site is all about, I'm not going to waste your time here.

So how do you get people to the site? 
You need to create dynamic, interesting and diverse content, and house this somewhere that's a bit more mobile than the Death Star, somewhere like an Imperial Cruiser. This is the power house of your attack, this is where your original content will promote you as a thought leader, and drive these brainwashed Rebels into the clutches of the Death Star.

How do we get this message out the people? 
I've created amazing content, I need a nano targeted mobile attack force. Well this is delivered through your Social Media, these microblogging sites need to scoop up followers, advertise your original content to them and pull them into the blog for conversion or death.

Your Social Media arsenal should include the 3 basic's, Twitter, Linked In and Facebook, once you have these covered you'll have a solid platform to promote your content, and if this content is good, and regular enough your power will start to grow.

So, that's how the Dark Side do it, how do you work your Social Media strategy?

Feel free to download and use by the way. 




Or call 07738 175 614

Friday, November 4

You'll 'Like' This.


I've just created this Facebook infographic for a client of mine and I thought I'd share it with you. 

There's literally thousands of Facebook stats flying around, but maybe there's something in here you didn't know, the only bad thing is before I've clicked publish it's going to be out of date.

If you haven't already, give Citizen a Like over at: facebook.com/CitizenStudios


Or call 07764 898 010

Wednesday, August 24

The Daily Torygraph


Today marks the official launch of the DailyTorygraph.com a site planned and built by Citizen Digital and populated by Dave Waters and Bertie Miller from The WaterMill London.

I've been aware of the Torygraph for quite some time now, it's existed previously as a Tumblr site, and has been running close to 2 years. In that time it's built up a small following of fans, but we felt that it hadn't reached it full potential, nor did it have the infrastructure to achieve this. Tumblr is a nice platform, but to push out into a bigger audience we felt it deserved a more sturdy, versatile infrastructure.

We decided to rebuild the site in Wordpress, and make full use of Facebook 'Commenting', 'Liking' and 'ADDTHIS' sharing facilities, and use data on these options to drive content from the site into key areas of the page to extend the visitors time on the site. From this data-stream we built a 'Most Shared this Week' and 'This Month' section and did the same with the tags to flush the first page with as much interesting content as possible.

Once we had the site built we then set-up the Social Media pages on Facebook and Twitter. The Twitter site was especially interesting to do, as after a a bit of research we found the account of most of the Telegraph journalists and Photographers, and painstakingly went down the list and followed all of them. We did this for all the major newspapers, and the results were amazing, they loved the site, and retweeted the link, in fact this was such a success that it knocked our first server over and we had to quickly upgrade to a more robust option.

The site launched officially today with a redirect bringing in more traffic from the old Tumblr site and the figures have been outstanding. We've done close to 5K unique visitors this week, and they're staying on the site too, with 8k page impressions as they drill down into the content.

It's a great site, but as with any site, it's only as good as it's content. We were lucky to find a content stream this rich that was laying idly in the wilderness, just waiting to be reborn. The Watermill team deserve all the credit for diligently doing this every single day, and for having the foresight to listen to our proposal, and let us get on with the building of a platform that's going to generate great rewards for them, we've got some amazing ideas to push the concept further and are in talks about developing an iPhone/iPad app amongst other things.

If you want to talk to Citizen about Social Media marketing, or web design and build give us a call, or drop us an email.




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