OK, that might not be true, but that's how it has to look. I've been lucky, I've had nearly all good people to work with, a couple of non and late payers, but on the whole they've been very cool.
It hasn't been all amazing though, I've learnt that you have to adapt yourself to who you're dealing with, some people want to work with an artist, others, a professional designer, some people want 'The Funny' and others think you're weird.
The most valuable client lesson I learnt this year was working a potential new client. They rang me to talk about some new branding, we discussed their current site, and how we could improve on this. We got on well, it was a Friday so a few funnies were flying around, it all felt like it was going well. A week later I hadn't heard anything, so I dropped them a line to catch up, and got a nice reply, everything looking good.
A week later the project was still stalling, I figured that this probably wasn't going to happen. So I replied back with an email along the lines of;
"So I guess this isn't going to happen, I'm pretty sad about it, you should see my face".
OK, looking back, it was a but unprofessional, and the client hit me back with;
"I'm not sure how to take that email".
And from here, I was a bit embarrassed, clearly I'd over stepped the mark, assumed we were on the same wavelength, become too friendly too quickly and ultimately made myself look like a bell end.
It's the kind of thing Alan Partridge might have done, and it taught me a valuable lesson, you can make a client your friend though hard work and getting to know them over a series of projects, but life isn't Facebook, you don't pick up the phone to someone and they're instantly your friend.
Just remember, however lonely you get in the office and whatever mood you're in, always be professional.
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